Want to offer better customer support? Brand New Over-The-Shoulder Video Series On How To Enhance Your Support With Zendesk. There is nothing more vital than customer service if you want to keep your customers happy.
The way many online companies handle their customer service needs is through Zendesk. You’ve probably used Zendesk when asking questions without ever knowing it. Zendesk offers you the business the opportunity to connect to customers like never before.
It makes sure that questions and answers flow smoothly while making sure the customer feels like their needs have been sufficiently addressed. There’s More To It Than Answering Questions…
Answering customers' questions are the easy part if you’re new to Zendesk. After all, you already know the answers to all of their questions.
The main problem you’re having is knowing how to use Zendesk. It’s an excellent service, but no one ever said using it is easy. All that is about to change, and it’s thanks to our videos.
We’ve put together the most comprehensive series of videos to ensure that you know exactly how to make the most out of Zendesk. The amount of time and energy that you’ll save is impressive.
You could quickly end up spending months, if not years trying to learn all of this stuff on your own. Just think of how wasting that much time will impact your business. You don’t have to go that route. The information needed to use Zendesk successfully is right at your fingertips when you have access to our videos.
Here is an overview of the lessons within this course:
1 – Overview
2 – Pricing
3 – Account Set Up
4 – E-Mail Set Up
5 – The Customer's Experience with E-Mail Submission
6 – Setting Up the Guide Center
7 – Customer Experience with the Guide Center
8 – Admin – Customer Settings
9 – Adding Agents – Agent Settings
10 – Ticket Settings
11 – Setting a Customer Schedule
12 – Admin – Account Settings – Part 1
13 – Admin – Account Settings – Part 2
14 – Admin – Business Rules – Automation
15 – Business Rules – Triggers
16 – Website Widget
17 – Admin Channels – E-Mail – Part 1
18 – Admin Channels – E-Mail – Part 2
19 – Managing Ticket Views
20 – Conclusion
Within this package you will find the following modules:
Module 1: Video Training
Module 2: Audio Training