Refund Policy
NorthPublisher offers digital products (PLR / MRR / RR content packages) as well as digital membership access. Since delivery happens instantly and downloads cannot be "returned," we do not provide refunds simply because you are dissatisfied with a product. We supply product descriptions, previews where available, and support to help you make an informed decision before buying. If anything is unclear prior to purchase, please contact us.
A refund will be granted only in the following situations:
1. Product not delivered
If you did not receive the delivery email or download access due to mail filtering or a technical issue on our end, please contact us. Non-delivery claims must be submitted in writing within 7 days of the order date. After that period, the product is considered received and downloaded, and no refund will be issued.
2. Download or unzipping issues
If you are unable to download or open a purchased file, please submit a claim through our contact form within 3 days of purchase. We will assist you in obtaining the files. Claims submitted after 3 days may be declined.
3. Significant defects
All products are tested before release, but unexpected errors may still arise. Please report defects via the contact form. We reserve the right to resolve the issue within 72 hours of your first written notice. If we confirm a major defect and do not correct it within 72 hours, you may opt for a full refund or a replacement product of comparable value.
Memberships (Monthly, Yearly, Lifetime)
A membership provides digital access to our catalog and Academy. Refund requests are subject to the same rules outlined above (non-delivery of access, an account activation failure we cannot resolve, or a confirmed major platform defect we fail to fix within 72 hours). We do not refund for a change of mind once membership access has been activated and used. Yearly membership is charged as a one-time annual payment for that term (not auto-renewed on our current yearly product page unless stated at checkout).
How to request a refund
Reach us through the contact form with your order email, order ID / receipt, and a clear explanation. We monitor support daily and aim to respond within 12–24 hours. Approved refunds are returned to the original payment method via our payment provider (e.g. Lemon Squeezy / PayPal).
This policy forms part of our Terms of Service. Please also review our Delivery Policy and Privacy Policy.